Troubleshoot Cloud PC Connection Errors | Windows 365

 In this article, I will demonstrate how to troubleshoot Cloud PC connection errors. Use the troubleshooting steps if you’re having trouble connecting to Cloud PC or getting access to it.


Most of these Cloud PC errors occur when you attempt to access a Cloud PC from windows365.microsoft.com or Remote Desktop.


Whenever you cannot access a Cloud PC, there could be many reasons behind it. With the combination of Cloud PC log files and some basic troubleshooting steps, you can fix most of the Cloud PC connection errors.

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There are two ways to access a Cloud PC in Windows 365:

Users can navigate to Windows365.microsoft.com to access their Cloud PCs.

Access Cloud PCs using the Microsoft Remote Desktop.

Both the above methods are covered in detail, and you can refer to how to access Windows 365 Cloud PC.


If you are new to the concept of Cloud PCs, here are some guides you can use to start learning about Windows 365:


How to Assign Windows 365 License to Cloud PC User

How to Access Windows 365 Cloud PC Easily

Quickly Reprovision a Cloud PC and Restore Windows 365 Cloud PC

Create a Provisioning Policy in Windows 365 for Cloud PC

Delete provisioning policies from Cloud PCs

Cloud PC Remote Actions in Windows 365

How To End Grace Period for Cloud PCs in Windows 365

Troubleshoot Cloud PC Connection Errors

This article discusses Cloud PC connection errors and the actions you can take to fix them. The goal of these troubleshooting steps is to ensure the Cloud PC connection errors are resolved and users can access the Cloud PC. The article will be frequently updated to guarantee that all Cloud PC related issues are covered, and a suitable fix is offered.


Issue 1: Can’t Connect to Cloud PC

When accessing a Cloud PC using the Microsoft Edge browser, I encountered the error “Can’t Connect to Cloud PC“. The below screenshot illustrates the Can’t connect to Cloud PC error.


Whenever the Cloud PC fails to connect using a browser, Microsoft helps you to resolve the issue by capturing the error logs. These Cloud PC error logs can be sent to support team which can help the admins identify the issue and resolve it.


Click on Capture logs and this will generate the error log for the Cloud PC. The browser downloads a text file named Windows 365 Web Client Logs.txt. You can open this log file with CMTrace tool or Notepad application.

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In the below example, the log file shows “no native wasm support detected”. This error is specific to the browser and if the browser isn’t updated since long time, you may encounter this error.


no native wasm support detected


The initial troubleshooting step that you can perform here is to update the browser version. Be it Chrome, Firefox or Microsoft Edge, ensure it is running on the latest version.

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